Terms and Conditions of Use

Effective Date: January 01,2019
Last Updated: March 15, 2025

Welcome to Lesticom Wireless ("Company," "we," "our," or "us"). By accessing or using our website, software, applications, ICT services, bulk SMS solutions, AI agency services, media services, ICT skills training, IT consultancy, and other related services ("Services"), you agree to comply with and be bound by the following Terms and Conditions. If you do not agree, please do not use our Services.

1. Definitions

"User," "You," "Your" refers to any individual or entity accessing or using our Services.
"Services" include software development, web and application development, bulk SMS, AI agency solutions, media services, ICT training, IT consultancy, and related offerings.
"Content" refers to all text, graphics, software, applications, designs, and any other materials made available by Lesticom Wireless.
"Third-Party Services" refer to any external services, software, applications, or platforms used in conjunction with our Services.
"Force Majeure" refers to any unforeseen events beyond our control, including but not limited to acts of God, cyberattacks, regulatory changes, and technical failures.

2. Use of Services

You must be at least 18 years old to use our Services.
You agree to use our Services only for lawful purposes and in compliance with all applicable Zimbabwean laws and international regulations.
Unauthorized use, such as hacking, scraping, reverse engineering, or interfering with our systems, is strictly prohibited.
You shall not use our Services to distribute harmful, fraudulent, or illegal content, including spam, malware, or deceptive information.
You acknowledge that we reserve the right to deny service to any individual or entity at our sole discretion.

3. User Accounts and Responsibilities

You may be required to create an account to access certain Services.
You are responsible for maintaining the confidentiality of your login credentials.
You agree to provide accurate, current, and complete information.
We reserve the right to suspend or terminate your account if you violate these Terms.
You agree to notify us immediately of any unauthorized access or security breaches.

4. Payment, Billing, and Refunds

Certain Services may require payment. Fees, billing cycles, and payment terms will be communicated at the time of purchase.
Payments are non-refundable except as required by applicable laws.
If a payment fails or is disputed, we may suspend or terminate access to paid Services.
We are not responsible for any additional fees charged by banks, payment processors, or third-party financial services.
All pricing is subject to change, and continued use of Services after a price adjustment constitutes acceptance of new rates.

5. Intellectual Property Rights

All intellectual property rights, including copyrights, trademarks, and patents, in our Services and Content are owned by Lesticom Wireless.
You may not copy, modify, distribute, or use our Content without prior written permission.
You retain rights to any intellectual property you create while using our Services, but grant us a non-exclusive license to use your content where necessary for service delivery.
Unauthorized reproduction, modification, or distribution of our intellectual property may result in legal action.

6. Privacy and Data Protection

We collect and process user data in accordance with our Privacy Policy.
By using our Services, you consent to data collection and processing as outlined in the Privacy Policy.
We implement industry-standard security measures but cannot guarantee absolute data security.
You acknowledge that electronic communications and data transmissions may be subject to interception or unauthorized access beyond our control.

7. Service Availability and Disruptions

We strive to ensure uninterrupted access to our Services but do not guarantee 100% uptime.
We may suspend or modify our Services for maintenance, upgrades, or legal reasons without prior notice.
We are not responsible for service interruptions caused by third-party providers, cyberattacks, or unforeseen events.
In no event shall we be liable for losses arising from the unavailability of Services.

8. Limitation of Liability

Lesticom Wireless is not liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our Services.
We provide Services "as is" without warranties of any kind, express or implied.
We are not responsible for losses resulting from third-party actions, cyber threats, or user negligence.
Our total liability, in any case, shall not exceed the amount paid by you for the Services in the last 12 months.

9. Indemnification

You agree to indemnify, defend, and hold Lesticom Wireless harmless from any claims, damages, liabilities, costs, or expenses arising from:

Your use of our Services
Your violation of these Terms
Any third-party claims related to your actions on our platform
Breach of intellectual property rights

10. Termination and Suspension

We reserve the right to terminate or suspend your access to our Services at our sole discretion, without prior notice, if you violate these Terms.
Upon termination, your right to use our Services ceases immediately, and any outstanding obligations remain enforceable.

11. Third-Party Services and Links

Our Services may contain links to third-party websites, tools, or applications. We are not responsible for their content, policies, or practices.
You acknowledge that third-party services may have their own terms, and we do not endorse or assume responsibility for their actions.

12. Legal Compliance and User Responsibility

You are responsible for ensuring your use of our Services complies with all applicable local, national, and international laws.
We shall not be held responsible for any illegal activity conducted by users through our Services.
If legal action is taken against us due to a user’s unlawful conduct, the user shall indemnify us from all liabilities, costs, and expenses.

13. Force Majeure

We are not responsible for any failure to perform obligations due to circumstances beyond our control, including natural disasters, cyberattacks, government actions, or network failures.
If a force majeure event occurs, we shall make reasonable efforts to resume Services as soon as possible.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Zimbabwe.
Any disputes shall first be attempted to be resolved amicably. If unresolved, disputes shall be settled through arbitration in Zimbabwe.
You waive the right to participate in any class-action lawsuit against Lesticom Wireless.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. Updates will be posted on our website with the "Last Updated" date.
Continued use of our Services after changes take effect constitutes acceptance of the revised Terms.

16. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Lesticom Wireless
ZIMDEF HOUSE,SUITE 13B Rotten Row,Harare
Email: customercare@lesticom.africa
Phone: (+263)785-402212

By using our Services, you confirm that you have read, understood, and agreed to these Terms and Conditions.